We are with you every step of the way, from planning, executing and scaling your implementation to helping ensure that you get the most out of your software.
Thank you for choosing SAP® Leonardo, our scalable approach to digital transformation that meets you where you are and takes you where you want to go. We look forward to helping you on your journey to transforming your business into an intelligent enterprise, and ensuring that you gain optimum business value from your investment.
We are with you every step of the way, from planning, executing and scaling your implementation to helping ensure that you get the most out of your software.
This welcome kit is designed to introduce you to the knowledge, resources, tools, training, and support that are available to you as a valued SAP customer. As you browse these pages, you’ll find plenty of useful information and easy access to a variety of assets, contacts, and communities that can help you get up and running with your SAP software.
Explore this welcome kit to see how SAP software and services can help you lead your organization’s digital transformation journey, and share it with other members of your team. We look forward to a long and successful partnership together.
Companies know that digital transformation is now a necessity. Yet many have either adopted a range of approaches with varying degrees of success, are unclear where to focus their efforts, or are unsure about how to get started.
SAP Leonardo powers enterprises with intelligent technologies applied to business processes to create better outcomes. By combining next-gen technologies and industry expertise, it helps you harness and transform your data – with machine learning, the IoT, advanced analytics, and other new technologies – to drive business innovation.
With SAP Leonardo you can:
Many of our resources, such as the SAP® Support Portal service, can be accessed only with your S-user ID. For new customers, SAP creates, the initial S-user IDs for the initial SAP software recipients. Your company’s user administrators can then request any number of S-user IDs and assign the required authorizations at any time.
Click here to get your S-user IDThrough SAP Support Portal, you can quickly find important contacts, such as “super administrators,” to help you get the appropriate authorizations to access the on-premise components of SAP Integrated Business Planning and to submit customer incidents.
As your organization continues its journey with SAP Leonardo, the following key roles, with their responsibilities, will help you to be successful with your new solution.
Every company has a different starting point and different path to follow on their digital transformation journey. SAP Leonardo therefore offers a choice of consumption models to suit all requirements.
You have selected the “Embedded Intelligence” pathway, using intelligent technologies like machine learning, Internet of Things (IoT), blockchain, and analytics embedded into your applications to deliver better business outcomes.
Now that you have completed the “Discover and Design” stage, you are ready to move to the next stage of delivering a functional prototype using your company data and including a value assessment, scenario design, and architecture. This stage should take from 8-10 weeks to deliver a production system.
The final stage on your journey is “Scale and Transform”, and you can take advantage of a range of SAP Leonardo Services to pursue new business or service models, scale up across different parts of the organization, and explore additional use cases.
Every company has a different starting point and different path to follow on their digital transformation journey. SAP Leonardo therefore offers a choice of consumption models to suit all requirements.
You have selected the “Industry Innovation Kit” pathway, taking advantage of pre-integrated capabilities that accelerate solutions for critical industry problems.
Now that you have completed the “Discover and Design” stage, you are ready to move to the next stage of delivering a functional prototype using your company data and including a value assessment, scenario design, and architecture. This stage should take from 8-10 weeks to deliver a production system.
The final stage on your journey is “Scale and Transform”, and you can take advantage of a range of SAP Leonardo Services to pursue new business or service models, scale up across different parts of the organization, and explore additional use cases.
Every company has a different starting point and different path to follow on their digital transformation journey. SAP Leonardo therefore offers a choice of consumption models to suit all requirements.
You have selected the “Open Innovation” pathway, applying best-in-class innovation with intelligent technologies powered by SAP Cloud Platform.
Now that you have completed the “Discover and Design” stage, you are ready to move to the next stage of delivering a functional prototype using your company data and including a value assessment, scenario design, and architecture. This stage could take as little as 10 weeks to deliver a production system.
The final stage on your journey is “Scale and Transform”, and you can take advantage of a range of SAP Leonardo Services to pursue new business or service models, scale up across different parts of the organization, and explore additional use cases. Best-in-class innovation with intelligent technologies powered by SAP Cloud Platform is provided in this bespoke service suitable for all lines of business and all industries.
Here are a few useful tips to help you get the best out of your SAP Leonardo project.
Change management needs to start early in the project to ensure collaboration of stakeholders and users and to proactively manage change.
Executive buy-in must be visible, or the project will not have the appropriate priority to meet deadlines.
Project management status and tracking need to focus on timelines and ensure quality.
Lines of business and IT should be represented on all teams, with business users and IT specialists bringing their unique skills, expertise, and knowledge to foster synergy and collaboration on the project. The objective is to avoid the situation where IT alone makes line-of-business decisions and business users alone make technology decisions.
Industry-specific requirements, such as shelf-life restraints or seasonal demands, are identified up front so that you can work together with SAP and your partner to address them in your project.
Together with SAP, a growing number of certified SAP Leonardo partners are developing and delivering industry-leading solutions to help customers innovate faster and with less risk. Follow these tips for selecting and working with your partner:
Look for a partner with specialist expertise in your selected application and industry.
Get the right balance of off-site (for more technical requirements) and on-site (for more complex business requirements) resources for your project.
Match the partner’s skills and knowledge about SAP software with a clear statement of works.
Evaluate your corporate culture and align the delivery model accordingly.
Provide a clear understanding of deliverables, expectations, and timelines.
Agree to terms that are fair, including mutually fair pay structures based on key deliverables.
Build a true partnership based on honesty, transparency, and mutual respect.
Our goal is to help you extract optimum value from your SAP software. The SAP Education organization has the expertise and instructional experience to train your users to leverage SAP Leonardo to its full potential.
Use the links below to access courses that can help you and your team become fully equipped for your journey with SAP Leonardo.
SAP technology is constantly evolving in line with the changing needs of our customers. SAP roadmaps are designed to provide you with up-to-date information about how the features and functions of an SAP solution or product are planned to progress over time. This helps to ensure that SAP products and solutions align with your technology adoption plans.
There are many ways for SAP customers to exchange information of mutual interest and value. Connect with these communities and share experiences, knowledge, and ideas with your industry peers, fellow customers, and technology experts from SAP and our partners.
Get started with the community for SAP Leonardo, the online social network for the SAP family. Stay up to date with the latest community news, projects, features, and opinions. Find out how to register, create a profile, post a blog, ask a question, and much more.
Sign up now
Realize the full benefits of your SAP software and help shape the future of SAP software development by joining your local SAP user group. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy.
Of interest to many organizations are the regular regional chapter meetings the user groups organize. Sponsored by customer companies, the days are designed to provide participants with:
Join SAP and other customers at the numerous events and Webinars SAP runs every year for SAP Leonardo. Attend in person or listen to recordings when it suits you.
View the event finderAs a global network of connected, physical locations, the SAP Leonardo Centers are the go-to places for digital inspiration and co-innovation. Click on the link below to learn more and find your nearest center.
Learn more
See how companies are using SAP Leonardo to accelerate digital transformation and stay ahead of the competition in today’s fast-moving markets.
Trenitalia
Watch the videoCity of Buenos Aires
Watch the videoArctic Wind
Watch the videoDelaware Consulting
Watch the videoKaiserwetter Energy
Watch the videoCisco
Watch the videoKaeser Kompressoren
Watch the videoBosch
Watch the videoTennant
Watch the videoLife&Mobility
Watch the videoKaeser
Watch the videoGet more value from your SAP software with SAP Enterprise Support offerings. We offer a range of support services, including long-term plans, embedded teams, remote technology support (including live Expert Chat service), a self-service portal, and more.
For further information, visit the Web site.
The Schedule an Expert service offers the opportunity to request a 30-minute call with an SAP expert at a time convenient to you to collaborate on a specific inquiry or incident. You can book a Schedule an Expert session in your SAP ONE Support Launchpad.
Your customer engagement executive works with you to streamline your relationships with SAP, proactively drive value, and deliver measurable results.
SAP Help Portal enables you to access information about SAP Leonardo Machine Learning foundation, applications and solutions.
Getting started with SAP Enterprise Support
Need help with your SAP Leonardo?
Contact SAP Product Support using your channel of choice: Expert Chat, Schedule an Expert, or report an incident in your SAP ONE Support Launchpad.
Watch this video to learn how to get the fastest solution on your incident.
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