The modern workforce has changed. Are you ready?

The rise of the
external workforce

The workforce has forever changed. Look around and you will see that there has been a huge shift in the way work gets done.

In this uncertain economic environment, business resiliency and agility are top priorities. To respond rapidly to dynamic business needs, companies need fast, flexible access to talent, and a workforce that they can scale up and down to meet demand.

To be more agile, organizations are increasingly turning to the external workforce, which is comprised of:

contingent workers - independent contractors, freelancers and temporary staff
services providers - companies that supply services delivered by people, such as consulting firms, IT outsourcers or call centers

In fact, employees represent only 58% of workforce spend. The other 42% is on the external workforce.* This is the reality of the modern workforce.

The external workforce operates at the core of the enterprise and helps organizations achieve their business goals. Despite its size and importance, many companies lack insight into the external workforce and it remains an under-managed asset.

This e-book will show you how to unlock more business value from your external workforce, and explain how SAP Fieldglass can help.

The external workforce
drives real business results

Learn more
Contingent Workforce Insights 2019: Expertise
in Full Force, SAP Fieldglass research in
collaboration with Oxford Economics.
Read the research report ›

The external workforce plays a pivotal role in the business world. Nearly half of executives (48%) say their company would be unable to conduct business as usual without their external workforce.

The external workforce helps organizations achieve a broad range of business goals.

How important is the external workforce in meeting the following business goals?

“Important” and “Extremely important” responses

The external workforce also helps organizations source the skills they need – particularly skills that are in short supply or not available in the employee workforce.

HR professionals have a huge opportunity. By gaining greater visibility and actively managing the external workforce, they can help their organizations boost agility and resiliency, reduce risk and improve ROI.

The multi-channel workforce

Today, organizations rely on many sources of talent beyond their employees – including independent contractors, consultants engaged via Statements of Work, freelancers, private talent channels, staffing agencies and more. We refer to this as the multi-channel workforce.

SAP Fieldglass can help you curate a strong talent supply chain by connecting you to freelance marketplaces and talent channels in our Digital Partner Network; creating your own private talent pool including former contingent workers, retirees and alumni; and engaging staffing agencies and services providers.

We can connect you with Managed Service Providers (MSPs) to help you run your external workforce management programs and source talent, as well as systems integration partners who have the expertise to get you up and running quickly.

How much do you know about
your contingent workers?

Think about all the contingent workers who work for your organization , from corporate functions to shop floors or manufacturing facilities. Can you answer these five questions about them?

Missing a few answers? You’re not alone. Because contingent workers sit outside traditional governance and HR systems, they are harder to manage than employees.

Gain visibility

Our research reveals that many organizations lack even basic information about their contingent workers, such as who is doing the work, where they are located and what they are doing.

Visibility into quality of work is lower still. Only 31% of executives are highly informed about contingent workers’ quality of work.

How informed are you personally about the following details of your non-payroll workers?

“Highly informed” responses

*Source: Contingent Workforce Insights 2019: Expertise in Full Force

Manage with rigor

Our research found that most organizations do not manage contingent workers with sufficient rigor. This exposes them to all kinds of risks.

For example, nearly half of organizations experience digital security breaches with their contingent workers “sometimes, frequently or in nearly engagement.” Worker misclassification and compliance issues are also widespread. This is concerning.

How often does your organization experience the following with regard to its non-payroll workers?

“Sometimes”, “Frequently” and “Nearly every engagement” responses

If contingent workers are not managed effectively, they struggle to reach their true potential. This can lead to unsatisfactory project outcomes.

To drive better business outcomes and reduce risk, you need to manage your contingent workers with the same rigor you use in managing your employees.

*Source: Contingent Workforce Insights 2019: Expertise in Full Force

SAP Fieldglass
Contingent Workforce
Management

SAP Fieldglass Contingent Workforce
Management helps organizations around
the world find, engage, manage and pay
their contingent workers.

This sophisticated solution helps you :

Gain visibility into your contingent workers – including their skills, certifications, quality of work and more
Build a strong talent supply chain, so you can quickly source the external talent you need
Quickly identify the best candidates for each role, with resume ranking driven by machine learning
Automate worker on- and offboarding
Stay on top of security by managing contingent workers’ systems and facilities access
Monitor compliance with regulations and corporate policies
Track company equipment assigned to contingent workers, and request its return at the end of the contract

Ensure correct payment by automatically managing complex rate cards, relevant discounts and tax rules
Automate invoice processing
Track workers’ time and expenses
Harness real-time reporting and advanced analytics
Manage your external workforce management program independently or via a Managed Services Provider (MSP)

The result? You can drive better business outcomes, improve ROI and reduce risk.

Visit our website to learn more and watch the video ›

SAP Fieldglass Worker
Profile Management

SAP Fieldglass Worker Profile Management is a straightforward solution that gives you rapid visibility and faster on- and offboarding for ALL your external talent – including external workers who aren’t tied to a job posting or Statement of Work.

With SAP Fieldglass Worker Profile Management, you can:

See ALL your external talent, including who they are, where they are working, what they are doing, how to contact them, and which company materials they have been assigned.
Automate onboarding activities such as background checks, training and systems access, so external workers can start working productively on day 1.
Automate offboarding activities, such as reclaiming company equipment and switching off workers’ systems access at the end of the contract. This helps you simplify compliance, boost security and reduce risk.

The solution can be implemented in just two weeks, offering excellent time-to-value.

Visit our website to learn more and watch the video ›

Integrating SAP
Fieldglass with
other applications

SAP Fieldglass has an open API framework designed and developed to work with any enterprise solution – whether on-premise or in the cloud. As a result, you can integrate with and extend your ERP, HR, procurement or accounting tools without building costly integrations.

SAP Fieldglass integrates with SAP SuccessFactors, SAP S/4HANA and other SAP solutions, providing SAP customers with a seamless experience.

Total workforce management

You can embrace total workforce management, by integrating your HR system – which you use to manage your employees – with SAP Fieldglass, which you use to manage your external workforce. Thanks to our open framework, SAP Fieldglass integrates with SAP SuccessFactors, SAP HCM, Workday and other major HR systems.

Total workforce management enables you to:

Gain a holistic view of your entire workforce, so you can get a clear, accurate view of how many people are really working in each function and project
Plan, manage and optimize your entire workforce to meet business needs
Help choose the right type of resource for each role or project – whether that’s an employee, a contingent worker or a services provider

Learn more ›

Digital Partner Network for
SAP Fieldglass Solutions

Through our Digital Partner Network for SAP Fieldglass
solutions, we offer pre-built integrations with numerous
complementary, industry-leading digital solutions across
many categories such as talent channels, freelance
marketplaces, background checks and document
e-signatures.

Learn more ›

Why SAP Fieldglass?

Here are just some of the reasons why companies around the globe trust SAP Fieldglass to help them manage their external workforce.

Learn more
Visit the website ›

20 years

SAP Fieldglass has been a leader in external workforce management and services procurement for more than 20 years.

We help you actively manage costs, compliance, security, quality of work and more.

99%

We have a 99% customer retention rate.

Our solutions help you optimize every stage of the external workforce management lifecycle.

Innovation is in our DNA. Many of our innovations are now industry standards, and we continue to give our customers new capabilities.

180 countries

We have the largest footprint in the industry. Our solutions are deployed in more than 180 countries and more than 20 languages.

We can help you manage even the most complex and dynamic external workforce.

We help you access the skills you need by connecting you to a growing number of talent platforms.

Hear from our customers

SAP Fieldglass has a 99% customer retention rate and we aim to keep it that way. Here are a few examples of our customers who are leading the way in external workforce management.

Royal Philips

Hear how SAP Fieldglass helps Royal Philips find the right talent in the right location at the right price for each business need.

Watch the video ›

Swisscom

Hear how Swisscom’s external workforce management program delivers strong business outcomes and €3.5 million in savings.

Seize the opportunity

The rise of the external workforce represents a huge shift in the way work gets done, and it’s here to stay.

By actively managing contingent workers, HR professionals can add even more value to their organizations by helping to drive better business outcomes and reduce risk. To seize this opportunity, you need to invest in the right technology to help you manage your contingent workforce more efficiently and more effectively.

To learn more about the contingent workforce, read our research report or view the SlideShare.

To learn more about SAP Fieldglass solutions, contact us or visit www.fieldglass.com

www.fieldglass.com/contact

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The modern workforce has changed. Are you ready?

The rise of the external workforce

The external workforce drives real business results