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Powerful trends are transforming how life sciences products and services are delivered and consumed. Fuelled by intelligent technologies, the industry is transitioning to a global digital health sciences network as innovators throughout the value chain reimagine their business models, business processes and how work is done. The key trends and implications include:

Demanding patients

• Demand proactive, predictive and personalised treatment
• Want better, safer treatment with improved outcomes at a lower cost

Global competition

• Competition from companies in emerging countries like India and China
• Growing markets in BRIC countries driving demand for low cost drugs

Life sciences is a data and document-intensive industry. Innovators are leveraging the new capabilities of full digital processes to pursue new business models, cut costs, maintain regulatory compliance, and dramatically increase efficiencies. For them, the creation, management, and delivery of digital content is more than just a cost of doing business. These digital information flows enable innovation, competitive advantage, and revenue generation.

OpenText makes this happen by putting digital content into the context of your business processes. Enterprise Content Management (ECM) establishes a user-friendly platform to manage information flows, increase productivity, drive efficiencies, and make smarter business decisions.

OpenText Solutions for SAP are certified to work with SAP platforms and applications, providing a simplified way to bring all content into your SAP business processes. With flexible deployment options, you can set up content in the cloud, on premise, or as a hybrid solution. Our unified platform helps information flow accurately, in real time, to ensure the right information gets to the right user at the right time.

On the following pages we outline some of the most popular healthcare use cases and the benefits that OpenText Solutions for SAP can bring.

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Business challenges

• Manage and monetise intellectual properties effectively
• Efficiently share and preserve content and knowledge
• Increase speed of innovation

Solution capabilities

• Centralised collaboration and a content management platform with ubiquitous access for all stakeholders
• Effectively manage inventions and patents in their complete lifetime
• Reuse know-how, inventions and content from past projects

Key benefits

• Faster, more efficient projects
• Increased research quality and speed
• Reduced operational and legal risks

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SAP Solution Extensions

Business challenges

• Clinical trials generate a trail of unstructured content
• Paper, emails and electronic documents need to be retained
• All individuals working on a trial need a complete view over the entire process

Solution capabilities

• Comprehensive collaboration and a content management platform for clinical trials and working teams
• Secure long term storage of all related content
• 360-degree view of all trial-relevant information in SAP and non-SAP systems

Key benefits

• Project efficiency, transparency and quality
• Increased team productivity and faster time to market
• Compliance and reduced legal and operational risks

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SAP Solution Extensions

Business challenges

• Manage complete unstructured content over the product lifecycle
• Optimise product development resources and costs
• Reduce time to market

Solution capabilities

• Comprehensive collaboration and a content management platform for product documentation deeply integrated in SAP® ERP (MM)
• Knowledge management platform for re-usage of content from the past
• DoD certified records management for material documentation with secure long-term storage of all related content

Key benefits

• Process efficiency, transparency and quality
• Increased team productivity and faster time to market
• Compliance and reduced legal and operational risks

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SAP Solution Extensions

Business challenges

• Compliance risks when maintenance documentation is not treated as a corporate record or retained as required
• Lack of access to latest maintenance documents result in lengthy repair cycles, increased downtime and compromised safety

Solution capabilities

• Complete lifecycle management of maintenance documentation deeply integrated with SAP Plant Maintenance
• Easy-to-use document handling, enabling non-SAP users to access content in context of SAP-run maintenance processes
• Records management and long-term retention for auditability and traceability to minimise legal risk

Key benefits

• Increased process efficiency to save content storage costs
• Shortened repair cycles which reduces production downtime
• Reduced risks with traceability and compliance

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SAP Solution Extensions

Business challenges

• Fragmented and inconsistent asset documentation in SAP PM, PDM, CAD, file servers, email and paper archives
• Documentation processes are complex and time consuming but essential to ensure reliable operations
• Ensuring compliance to regulations, SOPs and security standards

Solution capabilities

• Up-to-date 360-degree view of all asset information, work orders and maintenance notifications
• Collaborative workspaces for asset-related projects
• Secure long-term storage of asset documentation

Key benefits

• Mitigate risk with traceable documentation
• Efficient sharing of experience on maintenance work
• Increased efficiency with tight integration with SAP Material Management

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SAP Solution Extensions

Business challenges

• Keep track of batches in production and supply chain
• Reduce administration effort for complete batch documentation

Solution capabilities

• Data archiving for batches with secure long-term storage of data
• Leverage storage lifecycle for batch records to lower costs
• Provides easy access to online and offline batch data in business process views

Key benefits

• Full traceability of batches
• Recalls allowed with limited effort
• Legal compliance fulfilled for retention of historic data
• Keeps the SAP system healthy and response times short

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SAP Solution Extensions

Business challenges

• Improve brand consistency across all channels
• Improve asset handling efficiency and campaign ROI
• Improve time to market for campaigns

Solution capabilities

• Central repository of brand assets with effective metadata
• Comprehensive visibility with single point of management
• Self-service access to approved marketing assets
• Collaboration and support workflows for digital assets

Key benefits

• Increased creativity and productivity
• Eliminates duplicative and unnecessary spend with agencies
• Improved brand consistency
• Faster time to market and higher ROI

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SAP Solution Extensions

Business challenges

• Highly demanding customers need high service quality
• Customer information spread across various systems
• Enhance customer services levels

Solution capabilities

• 360-degree view on customer information with customer folder
• Single point of access to customer information (contracts,
  correspondence, purchase-to-pay history with documents)
• Fully integrated with SAP ERP and/or SAP Customer Experience

Key benefits

• Faster and more efficient customer service
• Increased customer satisfaction and retention
• Reduced legal risks with compliant content retention

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SAP Solution Extensions

Business challenges

• REACH touches R&D, Procurement, Production, Sales and Marketing and has complex legislative requirements
• Need to avoid inaccurate or late chemical registration
• High amount of documents to be created and reviewed and stored for re-use and documentation

Solution capabilities

• 360-degree view on all substances-related information for REACH
• Collaborative workspaces for registration process and for Substance Information Exchange Forums (SIEFs) for internal and external parties that contribute to substance registrations
• Traceability of all communication, activities and content change

Key benefits

• Reduced regulatory risk, litigation and audit readiness
• Shortened registration time, reduced storage and filing costs

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SAP Solution Extensions

Business challenges

• Requires a certified solution to manage product documentation, test protocols, QA reports etc. during entire lifecycle
• Long-term retention is a legal requirement (e.g. FDA regulations)
• High costs associated to content storage

Solution capabilities

• DoD certified Record Management for content inside and outside SAP, leverages SAP data for retention schedules
• Secure long-term retention, as bridging technology changes over decades

Key benefits

• Reduced regulatory risk
• Litigation and audit readiness
• Less fines for non-compliance
• Reduced storage and filing costs

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SAP Solution Extensions

As the market leader in enterprise application software, we help organisations of all sizes and industries combat the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition.

OpenText enables the digital world, creating a better way for organisations to work with information, on premises or in the cloud. For more than two decades SAP and OpenText have joined forces to enable digital transformation, advance business processes, and launch our customers ahead of the competition.

The SAP and OpenText partnership makes it simple to incorporate mobile, cloud, Big Data, and future technologies into content-rich digital processes. Together we build a foundation for innovation, remove complexity and risk, and help you assimilate while focusing on your business objectives.